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[SOLVED] Reading (Required):Jacobs, F.R & Chase,

[SOLVED] Reading (Required):
Jacobs, F.R & Chase, R.B. (2013). Operations and supply management: the core, 3e. New York: McGraw
Hill/Irwin. Chapter 1 (in eReserves) Jacobs & Chase Operations and Supply Management, The Core
Multimedia (Required):
D’Mello, J. (2015). Introduction to operations management. AMBA 640 / DMBA
620. https://www.youtube.com/watch?v=WERYyASsKzQ
.
Closed captions available in the video
Assignment: Discussion Activity (8%)
Each student first succinctly defines in his or her own words the phrases “operational efficiency”,
“operational effectiveness”, "operations strategy" and "operational sustainability."
In addition, each student defines the concept of “quality” as used in his or her work organization or
family and presents examples.
Further, each student defines Six Sigma, and comments on its applicability and advises its value, if
any, in his or her or another organization.

Be prepared to do online research to learn more about Six Sigma as an important OM technique in the reduction
of production errors albeit at a high price to the enterprise using it.

Clarification:
You may or may not be able to agree with the following distinction between "operational efficiency" and
"operational effectiveness":
In terms of executing the day-to-day processes of an organization - ie, its operations,
Efficiency refers to resource conservation, while
Effectiveness has to do with mission or task accomplishment
The photographs in the Week 9 Content module could help to make this distinction clear.
There are numerous important external factors that affect the operational effectiveness and operational efficiency
of an organization. Two of the most significant external factors, typically, are resource constraints imposed
from above and laws and regulations with which compliance is required.

7/18/2017 Week 9 Discussion - DMBA 620 9044 Effective Financial and Operational Decision Making (2175)

https://learn.umuc.edu/d2l/le/271026/discussions/topics/1691129/View 2/2
Quality is rather hard to define. You may or may not be able to agree that in essence, quality means either
the "best" or the "best for the price".
According to the full version of Jacobs & Chase (2009) (ISBN 978-0073403304),
Six Sigma is a philosophy and set of methods companies use to eliminate defects in their products and

processes
However, whether or not you agree with the above views,
You are to succinctly define in your own words the phrases (1) "operational efficiency", (2) "operational
effectiveness", (3) operations strategy, and (4) operational sustainability
Then, you will define the concept of (5) "quality" as used in your organization
Finally, you are to define (6) "Six Sigma," and comment on its applicability and value, if any, in your
organization.
After posting your response, you are to respond to at least two of your classmates' postings. Be sure to think
analytically-- agreement or disagreement is not the goal. You must critique, compare, evaluate, and use
examples to clarify your points.
Should you not be working outside the home, you may refer to any organization of your choice, to include your
family.



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21-09-20 | 11:18:49
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Operation efficiency is the ability of the company to produce enough quality commodities at
customers’ friendly prices. Operational effectiveness is the ability of the company to utilize
resources it has fully to attain its set targets. Operational strategies are technique or laid out
frameworks that companies use to achieve their goals. For example, TPS is a strategy that shows
how production should be carried out by Toyota to achieve its production goals. Finally,
operational sustainability is the ability of the company to have continuity in production.
Therefore, for operation sustainability to existing, there must be an abundance of all factor of
production enough for the infinite time in future.
At the Bank of America, quality services mean quick in serving customers, client satisfaction and
appropriately solving customer dissatisfaction whenever they occur. For example, if ATM
machine serving a community stops working, it should only take one hour to repair it and keep it
running. Quick in responding to customer problem in banking sector saves their time hence it is
appropriate in meeting customers’ satisfaction standards.
Six Sigma
It is a strategy that aims to improve the quality of the output by reducing variance in production
as well as defects. The strategy uses mostly statistical and empirical methods to gauge and set
ways to improve output quality. Six Sigma utilizes two methodology DMAIC and DMADV.
The DMAIC doctrine of six sigma relies on the fact that business and manufacturing processes
have qualities that can be defined, measured, analyzed, improved and controlled (Six Sigma,
2017). The main difference of DMADV and DMAIC is that, DMADV replaces improvement
and control with the design of improved alternative and verification of design respectively. Six
Sigma focuses on achieving a measurable goal hence can be applied effectively in the different

organization to make them effective in management and processing. Six Sigma can be employed
in Bank of America to improve the value of customers. Through Six Sigma, the company can
define the needs of customers, their problem and measure them against returns it receives. Once
measured the data about the relationship between customers satisfaction and returns received can
be analyzed. The analysis will always show strength and weaknesses. The company can then
focus on the weaknesses and seeks ways to improve. Ways to improve customer satisfaction
includes making services friendly and available when needed. Finally, the company needs to
control the source of defect in future before the actual defect is incurred.

References
Six Sigma. (2017). Six Sigma Definition - What is Lean Six Sigma? | ASQ. Asq.org. Retrieved
19 July 2017, from http://asq.org/learn-about-quality/six-sigma/overview/overview.html


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