[SOLVED] Reading (Required):Jacobs, F.R & Chase,
[SOLVED] Reading (Required):
Jacobs, F.R & Chase, R.B. (2013). Operations and supply management: the core, 3e. New York: McGraw
Hill/Irwin. Chapter 1 (in eReserves) Jacobs & Chase Operations and Supply Management, The Core
Multimedia (Required):
D’Mello, J. (2015). Introduction to operations management. AMBA 640 / DMBA
620. https://www.youtube.com/watch?v=WERYyASsKzQ
.
Closed captions available in the video
Assignment: Discussion Activity (8%)
Each student first succinctly defines in his or her own words the phrases “operational efficiency”,
“operational effectiveness”, "operations strategy" and "operational sustainability."
In addition, each student defines the concept of “quality” as used in his or her work organization or
family and presents examples.
Further, each student defines Six Sigma, and comments on its applicability and advises its value, if
any, in his or her or another organization.
Be prepared to do online research to learn more about Six Sigma as an important OM technique in the reduction
of production errors albeit at a high price to the enterprise using it.
Clarification:
You may or may not be able to agree with the following distinction between "operational efficiency" and
"operational effectiveness":
In terms of executing the day-to-day processes of an organization - ie, its operations,
Efficiency refers to resource conservation, while
Effectiveness has to do with mission or task accomplishment
The photographs in the Week 9 Content module could help to make this distinction clear.
There are numerous important external factors that affect the operational effectiveness and operational efficiency
of an organization. Two of the most significant external factors, typically, are resource constraints imposed
from above and laws and regulations with which compliance is required.
7/18/2017 Week 9 Discussion - DMBA 620 9044 Effective Financial and Operational Decision Making (2175)
https://learn.umuc.edu/d2l/le/271026/discussions/topics/1691129/View 2/2
Quality is rather hard to define. You may or may not be able to agree that in essence, quality means either
the "best" or the "best for the price".
According to the full version of Jacobs & Chase (2009) (ISBN 978-0073403304),
Six Sigma is a philosophy and set of methods companies use to eliminate defects in their products and
processes
However, whether or not you agree with the above views,
You are to succinctly define in your own words the phrases (1) "operational efficiency", (2) "operational
effectiveness", (3) operations strategy, and (4) operational sustainability
Then, you will define the concept of (5) "quality" as used in your organization
Finally, you are to define (6) "Six Sigma," and comment on its applicability and value, if any, in your
organization.
After posting your response, you are to respond to at least two of your classmates' postings. Be sure to think
analytically-- agreement or disagreement is not the goal. You must critique, compare, evaluate, and use
examples to clarify your points.
Should you not be working outside the home, you may refer to any organization of your choice, to include your
family.
